Nurse Phone Triage
NURSE PHONE TRIAGE
Ridgeway View Family Practice is pleased to announce we now provide triage as an extension of our patient service provision. The service is run by the Nurse Manager, Kathy Smith and our triage nurse Jason Darby. Both Kathy and Jason are very experienced nurses and can treat and prescribe for most acute illnesses/injuries with the support of the Doctors when required.
Our aim is to provide:
· Faster access for patients
· More convenient access for patients
· More appropriate use of skills of the clinical team
· Free up appointments for complex chronic illness patients.
Triage operates across Wroughton and Chiseldon surgeries from Monday to Friday, 0800 – 1800hrs. This will mean that all patients ringing for an emergency or same day appointment will be put on a list for the triage nurse on duty to ring them back. (Please do not turn up at the surgery expecting to be seen without an appointment, the initial contact will be by telephone) During this call you may be offered advice on how best to manage your condition at home, or be offered an appointment to be seen by the triage nurse. Alternatively you will be offered an appointment with another appropriate member of the clinical team.
We look forward to offering you an improved service.